This article explores why many home service businesses, such as HVAC contractors, electricians, and managed IT service providers, struggle to scale beyond the $2–$7 million revenue range. The bottleneck often lies with owners and office managers juggling too many operational tasks like dispatch, quoting, and job supervision. The article introduces the Service Manager role as the critical solution for breaking through this growth plateau. It details how a dedicated Service Manager streamlines dispatch, accelerates quoting, enforces profitability, leads teams, and elevates both client and employee experience. The piece provides industry guidance on when and why to hire a Service Manager and illustrates the tangible benefits, including owner liberation, improved efficiency, team retention, and sustainable business growth beyond the owner-operator stage.